Account and data deletion
You can ask us to delete your Vuusha account, your company workspace, or personal data we hold about you. You do not need to sign in to make a request.
How to request deletion
- Staff: ask your company administrator to deactivate or delete your account, or email support@vuusha.com from the email address on the account with the subject "Delete my account".
- Company owners: email support@vuusha.com from the owner account with the subject "Delete workspace" to delete the whole workspace.
- Customers named on a parcel: contact the transport company that took the parcel, or email us with your name, phone number or tracking number so we can find the record.
What happens
We confirm your request by email, check that it comes from the account owner, and complete deletion within 30 days. We then confirm that it is done.
What is deleted
We delete or anonymise the personal data we hold for the account: name, email, phone number, sign-in credentials, uploaded photos (parcels, proof of delivery, waybills, expense receipts), notification tokens and device settings held by the service. When a whole workspace is deleted, its parcels, customers, staff and files are deleted too.
What we keep
We keep records we must keep for accounting, payment evidence and the audit log (who changed roles and payments, and when) for as long as the law or the company requires. These are limited to what is needed, and we tell you what we keep and why.
On your device
Signing out of the app removes your sign-in token and cached settings from the device. Uninstalling the app removes everything the app stored locally.
Contact
Fiqra Technologies, Tanzania. Email: support@vuusha.com